Help Centre

We are here to help.

Got a burning question about a voucher code? Would you like to know a little more about us? Or just get to know us all a little better? Well you're in the right place just follow one of the following links to get an answer. Can't find what you are looking for? Just drop us an email and we will be happy to help.

FAQs

Q: Is NetVoucherCodes.co.uk free to use?

A: Yes NetVoucherCodes.co.uk is totally free to use.

Q: How does NetVoucherCodes.co.uk make money?

A: Every time you click through to a retailer's website we place a tracking cookie on your computer which lets the retailer know that we sent you to them, they then pay us a small commission if you go on to purchase something, this is how we keep NetVoucherCodes free to use.

Q: When is a voucher valid?

A: Any restrictions placed on a voucher code, such as minimum spend, will be listed in the terms and conditions for the voucher code.

Q: How do I stay up to date with all of the best NetVoucherCodes.co.uk codes and offers?

A: To get the latest online voucher codes, printables, deals & offers simply sign up to the NetVoucherCodes.co.uk newsletter and you will receive our best offers straight to your email inbox!

Q: If I register will you send me tonnes of emails?

A: No, we take your online privacy seriously and will only send correspondence directly related to the NetVoucherCodes.co.uk website, which will include our Weekly newsletter and any voucher alerts you may have requested.

Q: How do I contact NetVoucherCodes.co.uk?

A: Your feedback is really important to us. Please let us know what you think of NetVoucherCodes.co.uk and what voucher codes you would like to see in the future - contact us.

Q. What are voucher codes?

A. Online retailers (merchants) issue voucher codes that are usually made up of letters, numbers or special characters. A voucher code can be applied to one or more products or services. Shoppers enter the corresponding code at the website's checkout page to obtain an instant discount on their purchase, such as free delivery, a percentage discount, a free item or other promotions. Voucher codes are also known as the following: promotional codes, promo codes, discount codes, coupon codes, e-voucher, offer code, digital voucher, special code, discount voucher.

Q. What type of vouchers do we offer?

We offer the following types of vouchers:-
Voucher Codes: To use these discount codes, simply click the 'Get Code' button and enter it at the retailer's checkout page to apply your discount.
Printable & In-store vouchers: Printable vouchers and in-store vouchers are used in store as opposed to online. Free Delivery - No shipping fees for your products. Check offer terms, if it doesn't work it will usually mean that you have not reached the minimum spend.
Deals, Sales & Offers Sometimes a retailer will simply lower the price of an item or service rather than use a voucher code, as it's simply easier to do so. These are not always so easy to find though which is why we scour retailer websites finding the best prices and only load offers that are the equivalent saving of a decent voucher code.

Q: Are Voucher Codes free to use?

A: All NetVoucherCodes.co.uk Voucher Codes and offers are free to use.

Q: What do I do if a Voucher Code doesn't work?

A: If you discover a Voucher Code that isn't working please let us know by clicking the feedback link in the website footer as your feedback is very important to us.

Q. What are stackable Voucher Codes?

A. Sometimes it is possible to double, triple or even quadruple savings during an online purchase. A code successfully applied that can be used in conjunction with other promotions is considered a stackable voucher code. Always check a voucher codes terms and conditions!

Q: Why do you show expired codes? Where are all the current codes?

A: The truth of the matter is that not all retailers issue codes frequently. By leaving expired codes on our pages it allows you to measure code frequency, you can also give them a try as on occasion they do still work. We also provide you with links to other reputable voucher code websites at the bottom of every retailer page as they may have an exclusive code. Also check out the retailer link at the bottom of the page to be taken to their specific official voucher code page.

Q: When I click on the 'get deal' button I'm directed to the retailer's website, where can I find my voucher code?

A: The 'get deal' button is a link that will take you directly to the promotion on the retailer's website. You will not be given a code to enter at the point of checkout as you don't need one to get the deal at that price.

Q: What's a Printable Voucher?

A: Printable Vouchers are promotions that you can use in restaurants, shops, hairdressers, theme parks, etc. Simply print out the voucher and hand it over to receive a discount. It is always advisable to present your voucher BEFORE you hand over the items you would like to purchase.

Q: Are Printable Vouchers free to use?

A: All NetVoucherCodes.co.uk Printable Voucher are free to use.

Q: How do I get the Printable Voucher from the NetVoucherCodes.co.uk site?

A: When you click on the offer you will either be able to download a Printable PDF Voucher straight away or you may be asked to complete a short registration on the retailer's website.


Technical Issues

The site isn't displaying properly

Whilst we take every effort to ensure that our website is bug (or nasty evil gremlin) free sometimes things do go wrong. Usually this can be put down to one of the following reasons:-

  • You have Javascript disabled - in which case our website won't work at all. Simply search google for "enable javascript in [insert browser]"
  • Things just look plain weird on my screen - you most probably have an outdated browser (and we are betting it's Internet Explorer 6 or 7) that isn't capable* of doing some of the really fancy things we do with HTML5 or CSS3 (*without pulling out what little hair I have left. J.)
  • I'm getting a 404 error - then that page either no longer exists or something has hit the fan and our dev team are working to fix it ASAP.
  • My computer is running really slow. Turn it off and back on again (usually does the trick) or your computer is getting on a bit (in which case we've probably got a code for a new one!)

For more information on HTML5 and getting the most out of your internet experience with a shiny new browser (Chrome, Firefox, Safari or IE9+) take a look at these websites...

We're always happy to find about new bugs (honestly) as it gives us a chance to fix them so if you would like to help us kill a gremlin please drop us a line on our contact form.

I can't login

If you are having problems logging into your account it could mean a couple things:-

  • You haven't confirmed your account yet via our confirmation email. Please check your email inbox / spam box (then add us to trusted email) to check if you have received a confirmation email from us.
  • You may have got your email or password wrong. Try all possible combinations a couple times.
  • Log in with Facebook or Twitter as these methods don't require a password (as long as you are already logged into one of your social accounts).
  • Ooops you haven't created an account yet with NetVoucherCodes.co.uk - try creating another if your email is already in use our system will let you know.

If all else fails drop us a line with your name and email address and we will look into it for you


Business Enquiries

Advertising your business on NetVoucherCodes.co.uk

If you are an online retailer with the ability to add a voucher code to your checkout then we offer a range of advertising opportunities to list your business in our database. In 2011 we generated £40m+ in revenue for our partners and 2012 is on track to smash this figure. We're confident we can help generate traffic to your store whilst giving our members an incentive to shop at your website. Talk to us today about how we can help market your business to the voucher code sector.

Click here to contact us.

Merchant queries

We generally communicate with merchants via affiliate networks. If you're a merchant already listed on our site and have a query, then please contact your affiliate network or agency. If there is an urgent problem you would like us to address, then please conact a member of our London based team on 020 7203 8401 who will be glad to help.

Click here for full contact details.

Affiliate Network Enquiries

If you're interested in increased visibility on the NetVoucherCodes.co.uk site and to our members, then please email promotions@netvouchercodes.co.uk and we will get back to you with some great ideas. We don't charge for increased promotion, but do require a really great money saving deal for our members.

Click here for full contact detals.